PAYMENTS & SECURITY
PAYMENT OPTIONS ON CHECKOUT
ELECTRONIC BANKING PAYMENT OPTIONS
ONLINE PAYMENTS & SECURITY
3D SECURITY (3DOMAIN SECURE)
3D Secure is a messaging system that allows for a customer to receive a one-time password or pin (OTP), USSD or in-app prompt and enter it typically in a page from their issuing bank, on the website.
The purpose is to authenticate an online or eCommerce debit or credit card payment, by proving that the customer is the cardholder, according to the bank that issued the card.
SOME COMMON 3D SECURE QUESTIONS...
These are some frequently asked questions that help a customer to understand the 3D Secure process :
HOW DOES A CARD GET SET UP FOR 3D SECURE ?
The customer's bank is responsible for enrolling the card for 3D Secure, so that the customer can receive an OTP when they enter their card details and would like to authenticate the transaction.
WHO SENDS THE OTP ?
The customer's bank (the issuing bank) sends a password prompt to the customer via phone, email, app or USSD. The customer is then to enter this password on the website to complete the payment.
WHAT CAN I DO IF I DO NOT RECEIVE AN OTP ?
As a customer, should you not receive an OTP, you would need to...
1. Check that the means of receiving this OTP from your bank is functional (Phone network is active, email working, etc)
2. Call your bank online banking department to ensure that their 3D Secure process is functioning.
THESE ARE SOME KEY POINTS AND QUESTIONS AROUND 3D SECURE PROCESSING FROM MERCHANTS AND FROM CUSTOMER PERSPECTIVES
AS A MERCHANT, HOW DO WE KNOW WHICH TRANSACTIONS TO APPLY 3D SECURE TO ?
3D Secure is mandatory for all eCommerce transactions.
It is especially critical for initial and once-off transactions to go through 3D Secure.
It is safe for a transaction that is done with a stored or previously saved card, to not be processed without 3D Secure, since the the initial transaction would have been stored with 3D Secure.
Please note however that liability shift for a merchant can only be applied on transactions that are processed with 3D Secure.
The Protection of Personal Information (POPI) Act requires that we obtain your consent and inform you on how we use and disclose all Personal Information.
We are committed to protecting your privacy and we will ensure that all personal information is used appropriately, transparently and in accordance with the local and international laws.
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Oceans Alive Conservation Trust is a Registered Non-Profit Company and Public Benefit Organisation
Non-Profit Organisation Registration No. 2019/534595/08
Public Benefit Organisation (Section 18A) Reference No. 930067816
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FIRST NATIONAL BANK
Oceans Alive Conservation Trust
Account Number: 6284 509 0894
Commercial Account Services
Branch Code: 210554
SWIFT Code: FIRNZAJJ
Oceans Alive Conservation Trust
Account Number: 0523 771 0500
Branch Code: 051001
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COVID 19 NOTICE
PLEASE HELP US TO CARE FOR OUR OCEANS AND SECURE YOUR ORDER TODAY
Due to the unprecedented global situation and the impact from COVID-19, we are still processing new orders via our online shop, but we do expect to have some delivery delays depending on your global location, which we hope you will understand.
We sincerely apologize for this, but we, as well as our service providers, need to ensure the health of our staff and our parcel couriers need to comply precisely with all local and international Covid 19 legalities and customs control measures and delivery restrictions.
We will get your order to you as soon as possible during this trying time and we hope to be back to normal operational capacity as soon as possible.
We thank you for your very kind and much appreciated support and for your patience and understanding.
Please note: All proceeds from online sales go directly to funding our global conservation operations and our ocean research projects.