Touching the Surface

GENERAL TERMS & CONDITIONS

RETURNS AND REFUNDS

 

OCEANS ALIVE JEWELLERY

All Oceans Alive Conservation Trust Jewellery is hand-crafted and we cannot accept exchanges.

We will consider accepting returns and offering a full refund if notified within 14 days of order delivery and if the item is returned unmarked and undamaged and in its original packaging within 30 days of delivery.

We cannot take responsibility for jewellery that has been damaged due to neglect, we will however gladly replace items that have broken due to a manufacturing fault. Customers will be responsible for shipping and courier costs on returned/repaired items (courier costs will be reimbursed if items are found to be returned due to our negligence).

Please contact us with any queries on info@oceans-alive.org

OCEANS ALIVE CLOTHING

All  Oceans Alive Conservation Trust branded clothing is made to order and we cannot accept exchanges.

We may accept returns of products purchased from our website for up to 14 days after the delivery date, subject to our inspection and provided that the product has not been used or damaged and is in its original condition and is returned in its original packaging.

Kindly note that there is a 20% handling fee and that Oceans Alive Conservation Trust is not responsible for return shipping or courier charges.

Please include a brief note with all your contact information, order details and the specific reason for the return.

We stand by the superior quality of our Oceans Alive Conservation Trust branded products and we provide a three months conditional warranty on our branded products against manufacturing defects.

Customers will be responsible for courier costs on all returned or repaired items and courier costs will only be reimbursed if items are returned due to our negligence.

Please contact us with any queries on info@oceans-alive.org

OCEANS ALIVE ACCESSORIES

All  Oceans Alive Conservation Trust branded accessories are made to order and we cannot accept exchanges.

We may accept returns of products purchased from our website for up to 14 days after the delivery date, subject to our inspection and provided that the product has not been used or damaged and is in its original condition and is returned in its original packaging.

Kindly note that there is a 20% handling fee and that Oceans Alive Conservation Trust is not responsible for return shipping or courier charges.

Please include a brief note with all your contact information, order details and the specific reason for the return.

We stand by the superior quality of our Oceans Alive Conservation Trust branded products and we provide a three months conditional warranty on our branded products against manufacturing defects.

Customers will be responsible for courier costs on all returned or repaired items and courier costs will only be reimbursed if items are returned due to our negligence.

Please contact us with any queries on info@oceans-alive.org

 

SHIPPING POLICY

We have partnered with our courier of choice to deliver our Oceans Alive Conservation Trust orders directly on a door to door basis. Under normal conditions, subject to stock availability, all orders that are placed and received after 12h00 will be shipped the next day.

SOUTH AFRICA

Under normal conditions, subject to stock availability, our standard South African local shipping option to main centres will take two-three (2-3) working days to reach you.

Under normal conditions, subject to stock availability, our standard South African local shipping option to remote outer lying areas can take up to five-seven (5-7) working days to reach you.

Under normal conditions, subject to stock availability, for next day express delivery (only to Durban, Johannesburg, Pretoria and Cape Town), please select the Express Shipping option when placing your order online.

Kindly note that the above excludes any deliveries on weekends and on public holidays and an additional R120 shipping charge will apply over and above the standard shipping cost of R120. Please note that overnight shipping only applies to areas which are not considered to be outlying areas. Express delivery for outlying areas will take 3-5 business days to be delivered.

Please note that we DO NOT ship to Post Office P.O. Boxes.
It is your responsibility to ensure that someone is available at the delivery address to receive and sign for your delivery. Oceans Alive Conservation Trust will not be held responsible for non-delivery or delays, or for any additional expense in this circumstance.

Please contact us with any queries on info@oceans-alive.org

INTERNATIONAL

Under normal conditions, subject to stock availability, our standard International and Cross Border shipping option to main centres will take fourteen-twenty one (14-21) working days to reach you.

Under normal conditions, subject to stock availability, our standard International and Cross Border shipping option to remote outer lying areas can take twenty one-thirty five (21-35) working days to reach you.

Kindly note that the above excludes any deliveries on weekends and on public holidays.

International and Cross Border Express Delivery options available on special request only - additional cost available on application.

It is your responsibility to ensure that someone is available at the delivery address to receive and sign for your delivery. Oceans Alive Conservation Trust will not be held responsible for non-delivery or delays, or for any additional expense in this circumstance.

 

Please contact us with any queries on info@oceans-alive.org

STANDARD GENERAL TERMS AND CONDITIONS OF SALE

All sales are subject to Oceans Alive Conservation Trust standard general terms and conditions of sale, a copy of which can be provided on request. 

Please contact us with any queries on info@oceans-alive.org

CARING FOR OUR OCEANS

 

Oceans Alive Conservation Trust is a registered non-profit global public benefit organisation dedicated to saving and protecting our oceans and our coastal environments through actively providing strategic guidance and managed project funding to encourage and support scientific research, ocean wildlife conservation, protection, ocean recovery, ocean and coastal environment clean-up programs, community awareness programs, social up-liftment programs and ocean education programs to help change attitudes and ensure informed decision and policy making processes which lead to effective ocean action programs and positive conservation and wildlife protection outcomes.

Our vision is for healthy, pollution free and protected oceans and ocean wildlife and coastal environments which contribute to a sustainable and healthy planet in an equitable and rapidly changing world where community awareness, social up-liftment and education is essential to enable people to understand, respect, value and participate in the wonder and diversity of nature and our oceans and all life on earth.

In making a purchase, or a donation, or a payment to Oceans Alive Conservation Trust (NPO) you agree to the Organisations Standard General Terms and Conditions. 

Oceans Alive Conservation Trust is a Registered Non-Profit Company and Public Benefit Organisation

Non-Profit Organisation Registration No. 2019/534595/08

Public Benefit Organisation (Section 18A) Reference No. 930067816

Income Tax Reference No. 9443698197

VAT Registration No. 4160289023

CSD Supplier No. MAAA0968460

RESEARCH • CONSERVATION • PROTECTION
 
AWARENESS • EDUCATION • RESPECT

ALL SHOP PROCEEDS GO TO FUNDRAISING TOWARDS

 

CARING FOR OUR OCEANS

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COVID 19 NOTICE
PLEASE HELP US TO CARE FOR OUR OCEANS AND SECURE YOUR ORDER TODAY
 
Due to the unprecedented global situation and the impact from COVID-19, we are still processing new orders via our online shop, but we do expect to have some delivery delays depending on your global location, which we hope you will understand.

 

We sincerely apologize for this, but we, as well as our service providers, need to ensure the health of our staff and our parcel couriers need to comply precisely with all local and international Covid 19 legalities and customs control measures and delivery restrictions.

We will get your order to you as soon as possible during this trying time and we hope to be back to normal operational capacity as soon as possible.

 

We thank you for your very kind and much appreciated support and for your patience and understanding.

Please note: All proceeds from online sales go directly to funding our global conservation operations and our ocean research projects.

 
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CARING FOR OUR OCEANS

EXCLUSIVE OCEANS ALIVE COLLECTIONS

RESEARCH • CONSERVATION • PROTECTION
 
AWARENESS • EDUCATION • RESPECT

OCEANS ALIVE